🧺 Privacy Policy

1Information We Collect

1.1 Personal Information

When you register and use our App, we may collect:

• Name: To identify you and personalize your experience
• Phone Number: For account verification, OTP authentication, and order notifications
• Email Address: For account recovery and service updates
• Delivery Address: To pick up and deliver your laundry
• Location Data: To find nearby laundry service providers
• Payment Information: Processed securely through third-party payment gateways (Razorpay)

1.2 Order Information

• Items selected for laundry service
• Service preferences (ironing, dry cleaning, etc.)
• Order history and status
• Special instructions for orders

1.3 Automatically Collected Information

• Device information (model, operating system, unique device identifiers)
• App usage data and analytics
• IP address
• Log data (crashes, performance metrics)

1.4 Location Information

2How We Use Your Information

2.1 Service Delivery

• Processing and fulfilling your laundry orders
• Coordinating pickup and delivery
• Communicating order status and updates
• Providing customer support

2.2 Account Management

• Creating and managing your account
• Authenticating your identity via OTP
• Sending important service notifications

2.3 Payment Processing

• Processing payments securely through Razorpay
• Generating invoices and receipts
• Managing refunds and disputes

2.4 App Improvement

• Analyzing usage patterns to improve features
• Fixing bugs and technical issues
• Developing new services and features

2.5 Communication

• Sending order confirmations and updates via SMS
• Notifying you about promotions and offers (with your consent)
• Responding to your inquiries and support requests

3Firebase Services

We use Firebase services provided by Google for:

3.1 Firebase Authentication

• Phone number verification via OTP
• Secure user authentication
• Google Sign-In integration

3.2 Firebase Cloud Messaging

• Push notifications for order updates
• Service announcements
• Promotional messages (with consent)

3.3 Firebase Analytics

• Understanding app usage patterns
• Improving user experience
• Measuring feature performance

4Third-Party Services

4.1 Payment Gateway (Razorpay)

We use Razorpay for secure payment processing. Your payment information is handled directly by Razorpay and is subject to their Privacy Policy.

4.2 Google Maps

We use Google Maps API for:

• Location services
• Address selection
• Route optimization for delivery

Google Maps usage is subject to Google's Privacy Policy

4.3 SMS Services

We use third-party SMS services to send:

• OTP verification codes
• Order status updates
• Delivery notifications

5Data Sharing and Disclosure

5.1 Service Providers

We share your information with:

• Laundry Vendors: To fulfill your orders
• Delivery Partners: To pick up and deliver your laundry
• Payment Processors: To process transactions
• Cloud Service Providers: To store data securely

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• Protection of our rights and safety
• Prevention of fraud or illegal activities

5.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5.4 With Your Consent

We may share information for other purposes with your explicit consent.

6Data Security

We implement industry-standard security measures:

• Encryption: Data transmitted over secure HTTPS connections
• Firebase Security: Secure authentication and data storage
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and updates

7Data Retention

We retain your information for as long as:

• Your account is active
• Necessary to provide services
• Required by law or for legitimate business purposes

You can request deletion of your account and data at any time.

8Your Rights and Choices

8.1 Access and Update

You can access and update your personal information through the App settings.

8.2 Delete Account

You can request account deletion by contacting us. We will delete your data within 30 days, except where retention is required by law.

8.3 Opt-Out of Marketing

You can opt-out of promotional communications by:

• Using the unsubscribe link in emails
• Adjusting notification settings in the App
• Contacting us directly

8.4 Location Services

You can disable location access in your device settings.

8.5 Data Portability

You can request a copy of your data in a portable format.

9Children's Privacy

10International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Sending a notification
• Updating the "Last updated" date

Your continued use of the App after changes constitutes acceptance of the updated policy.

12Compliance

12.1 GDPR (European Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to access your data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

12.2 CCPA (California Users)

If you are a California resident, you have rights under CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information
• Right to deletion
• Right to non-discrimination